Fique Informado

Inscreva-se para receber informações relativas a eventos e oportunidades em Ciência de Serviços.

Solicite um convite para participação da lista de
difusão de informações.

Se você usa Firefox ou Mozilla, use inscreva-se aqui.

Contribua para tornar esta lista mais completa e atualizada.
Mande informações sobre parcerias com centros de pesquisa internacionais, bibliografia básica (não em português), e links importantes para contato@cienciadeservicos.com.br.

• IBM Service Science, Management, and Engineering website
• Lista de eventos do Almaden Laboratory da IBM Research
• Center for Excellence in Service, University of Maryland
• Center for Service Leadership, Arizona State University
• Center for Services Research and Education, Ressenlaer Polytechnic Institute
• Universidade do Porto, Mestrado em Engenharia de Serviços

• Livros texto:

- Fitzsimmons & Fitzsimmons (2001) Service management. McGraw-Hill. New York, NY.
- Sampson (2001) Understanding service businesses. John Wiley: New York, NY.
- Zeithaml, Bitner, & Gremler (2006) Services Marketing. McGraw-Hill. 4th edition.


• Motivação para Ciência de Serviços:

- Chesbrough (2005) Towards a new science of services. Harvard Business Review.
- Chesbrough (2004) A failing grade for the innovation academy. Financial Times.
- Rust (2004) A call for a wider range of services research. J. of Service Research.
- Tien & Berg (2003) A case for service systems engineering. J. Sys. Science & Sys. Eng.
- Rouse (2004) Embracing the enterprise. Industrial Engineer.
- Karmarkar (2004) Will you survive the services revolution. Harvard Business Review.


• Filosofia:

- Vargo & Lusch (2004) Evolving a new dominant logic for marketing. J. of Marketing.


• Modelo de Pesquisa em Ciência de Serviços:
  - Oliva & Sterman (2001) Quality erosion in the services industry. J. of Management Science.
  
  
• Economia:
  - Bryson et al (2005) Service worlds. Routledge. London, UK.
  - Herzenberg et al (1998) New rules for a new economy. Cornell University Press. Ithaca, NY.
  
  
• Technologia:
  - McAfee (2005) Will web services really transform collaboration? MIT Sloan Management Review.
  
  
• Evolução e Mudança:
  - Managed, Designed, and Emergent Khalil, Tarek (2000) Management of Technology. McGraw-Hill, New York, NY.
  - Nelson (2003) On the uneven evolution of human know-how. J. of Research Policy.
  - Agre (2004) An anthropological problem, a complex solution. J. of Human Organization.
  - Baba & Mejabi (1997) Socio-Technical Systems. J. of Human Factors & Industrial Egronomics.